WSQ Advanced Certificate in Tour and Travel Services

Course introduction

Introduction

The WSQ Advanced Certificate in Tour and Travel Services is a Supervisory level qualification requiring students to complete 9 Competency Units (4 Core units and 5 Elective units) and attain at least 26 credits.
Students of the WSQ Advanced Certificate in Tour and Travel Services will gain knowledge and become competent in skills from a broad range of highly-developed supervisory skills specific to the Tour and Travel services industry.

Curriculum Overview

Programme Structure

Course Content

The WSQ Advanced Certificate in Tour and Travel Services course includes coverage of essential financial, loss prevention, staff training and staff supervision skills.
This WSQ course also provides a selection of supplementary knowledge (selected to meet industry and/or individual need) drawn from sales and marketing, tour operations and service excellence.

Competency Units

List of competency units in the WSQ Advanced Certificate in Tour and Travel Services course:

Units	Credits
CORE UNITS
A trainee must complete all 4 core units leading to at least 11 credits
TH-BF-301C-0 Monitor Income and Expenses (24 hrs)	3
TH-RM-301C-0 Implement Loss Prevention (10 hrs)	1
TH-HRM-301C-0 Conduct Orientation and Training (32 hrs)	3
TH-HRM-302C-0 Supervise Staff (40 hrs)	4
ELECTIVE UNITS
PLUS a trainee must complete at least 5 elective units leading to at least 15 credits
SALES AND MARKETING
TH-SM-301E-0 Implement Marketing Strategies (40 hrs)	4
TH-SM-303E-0 Develop Sales Proposals (40 hrs)	4
BM-SM-311E-1 Write Proposal (20 hrs)	2
TOUR OPERATIONS
TH-TOU-301E-0 Co-ordinate Tour Operations (16 hrs)	2
SERVICE EXCELLENCE
SVCF-IR-301C-1 Manage Service Performance (16 hrs)	3

In addition there is a 2hr (nominal) assessment for each unit.

Core Units - Synopsis

There are 4 core units in the WSQ Advanced Certificate in Tour and Travel Services course and the Unit Synopsis for each one is listed below.
TH-BF-301C-0 Monitor Income and Expenses (24 hrs)
On completion of this unit, participants will have the knowledge and application skills in monitoring income and expenses and be able to apply them to the workplace. These include:

Establishing control systems for income and expenses
Monitoring income, expenses and control systems
Administering petty cash systems
Reviewing financial records.

TH-RM-301C-0 Implement Loss Prevention (10 hrs)
On completion of this unit, participants will have the knowledge and skills in implementing loss prevention and be able to apply them to the workplace. These include:

Applying loss prevention policies and procedures
Monitoring loss prevention
Evaluating loss prevention guidelines.

TH-HRM-301C-0 Conduct Orientation and Training (32 hrs)
On completion of this unit, participants will have the knowledge and skills in conducting orientation and training and be able to apply them to the workplace. These include:

Conducting orientation
Planning training session
Conducting training
Evaluating training.

TH-HRM-302C-0 Supervise Staff (40 hrs)
On completion of this unit, participants will have the knowledge and skills in supervising staff and be able to apply them to the workplace. These include:

Rostering staff
Conducting briefings
Directing work of others
Conducting on-the-job supervision
Providing feedback to staff
Addressing staff performance concerns
Resolving employee conflicts
Monitoring timesheets and allowances

Target Audience
Depending on the Competency Units this qualification is suitable for:

Travel Services Supervisor.

Entry Requirements

WSQ Advance Certificate in Tour and Travel Services or
Two (2) years work experience at the supervisory level in the tourism sector or
WSQ ES Workplace Literacy and Numeracy (WPLN) Level 7 or equivalent

Eligibility

Singapore Citizens and Permanent Residents are eligible to apply for the WSQ Certificate in Tour and Travel Services.

Duration & Intake

Programme Duration

Course Information

Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.
Duration of Course
The duration of the WSQ Advanced Certificate in Tour and Travel Services is 270 hours:

WSQ course Core units - 106 hrs
WSQ course Electives - 146 hrs
WSQ course Assessment - 18 hrs

WSQ course assessment hours for each unit are approximately 2 hours.
Mode of Delivery
The WSQ Advanced Certificate in Tour and Travel Services is a part-time course delivered over 6 Months with two 4 hour evening classes per week.
Average teacher-student ratio
1 teacher to a maximum of 20 students.