Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
What would your reaction be if a service consultant/provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like...
This business administration course is intended to help those in support positions to understand their roles and responsibilities in today’s office environment. Participants of this business administration course will learn new strategies in handling.....
The workshop is curated to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop interpersonal and professional organisational skills. The skills they require to....
By the end of the course, learners would be equipped with knowledge and skills in performing guard and patrol services, and how to use technology to achieve better outcomes and contribute to better security standards for Singapore.
The support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today's secretaries and administrators are different - they are expected to juggle multiple tasks .
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation. Service professionals need to understand that they are very important links between the....
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep.....
This course aims to equip learners with the basic knowledge and skills required to apply procedures appropriate to emergency situations or incidences. Topics on incidence prevention, handling of crowd, outbreak of fire, bomb threats as well as incident...
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